{"id":1010,"date":"2026-06-22T10:00:00","date_gmt":"2026-06-22T08:00:00","guid":{"rendered":"https:\/\/example.com\/evergreen-countdown-generator-documentazione\/faq\/"},"modified":"2026-06-28T18:52:31","modified_gmt":"2026-06-28T18:52:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/documentation-pro-version\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>Why did the Evergreen timer restart from the beginning?<\/h2>\n<p>The most common causes are:<\/p>\n<ul>\n<li>cookie deleted;<\/li>\n<li>browser changed;<\/li>\n<li>IP address changed;<\/li>\n<li>countdown ID changed;<\/li>\n<li>tracking method changed;<\/li>\n<li>countdown duplicated;<\/li>\n<li>tracking record expired or cleaned up.<\/li>\n<\/ul>\n<h2>Can I change the countdown ID after publishing?<\/h2>\n<p>Yes, but it is not recommended for active Evergreen timers.<br \/>\nThe countdown ID is also used to link tracking. Changing it may cause the timer to restart for visitors.<\/p>\n<h2>Which Evergreen tracking method should I choose?<\/h2>\n<ul>\n<li>Cookie: recommended choice in most cases.<\/li>\n<li>IP: useful if you want to reduce resets caused by cookie deletion.<\/li>\n<li>Cookie or IP: more persistent, but less individual on shared networks.<\/li>\n<li>Logged-in user: ideal for private areas and authenticated users.<\/li>\n<\/ul>\n<h2>Does the Specific date timer use cookies or IP addresses?<\/h2>\n<p>No. The expiry is the same for everyone and does not require individual tracking.<\/p>\n<h2>Does the Recurring timer use Evergreen tracking?<\/h2>\n<p>No. The Recurring timer is based on the configured schedule.<\/p>\n<h2>What happens when the countdown expires?<\/h2>\n<p>It depends on Action on expiry:<\/p>\n<ul>\n<li>Do nothing: the timer stays at zero.<\/li>\n<li>Hide the timer: the timer is hidden.<\/li>\n<li>Redirect to a URL: the user is redirected.<\/li>\n<li>Display a message: the configured message is displayed.<\/li>\n<\/ul>\n<h2>In Recurring timers, does the expiry action happen on every cycle?<\/h2>\n<p>No. The expiry action is applied when the recurring series ends.<\/p>\n<p>The waiting period between one recurrence and the next is managed by the Before the countdown starts and On the unselected day(s) options.<\/p>\n<h2>Can I use the same countdown on multiple pages?<\/h2>\n<p>Yes. The same shortcode can be inserted on multiple pages.<br \/>\nFor Evergreen timers, the visitor will see the same timer state on all pages that use that shortcode.<\/p>\n<h2>What happens if I duplicate an Evergreen countdown?<\/h2>\n<p>The copy has a new countdown ID and separate tracking.<br \/>\nThis is useful for creating a new similar but independent campaign.<\/p>\n<h2>How can I intentionally restart an Evergreen timer?<\/h2>\n<p>You can:<\/p>\n<ul>\n<li>create a new countdown;<\/li>\n<li>duplicate an existing countdown;<\/li>\n<li>change the countdown ID.<\/li>\n<\/ul>\n<p>Warning: changing the countdown ID may restart the timer for all visitors because the previous tracking is no longer recognized.<\/p>\n<h2>Where is tracking data saved?<\/h2>\n<p>For the <strong>Cookie<\/strong>, <strong>IP<\/strong>, and <strong>Cookie or IP<\/strong> tracking methods, the data is stored in the <strong>wp_options<\/strong> table, inside the option:<\/p>\n<p><code>tipcg_countdown_tracking<\/code><\/p>\n<p>The table prefix may vary if, during the WordPress installation, a prefix other than the default one was chosen.<\/p>\n<p>For example, the table may be called <strong>wp_options<\/strong>, <strong>abc_options<\/strong>, or use another custom prefix.<\/p>\n<p>Inside this option, the records needed to recognize the visitor and calculate the remaining time of the Evergreen countdown are saved, such as the start timestamp, creation date, last update, and record expiration.<\/p>\n<p>When IP tracking is used, the IP address is not stored in plain text in the record: the plugin uses a hashed version of the IP address to build the tracking key.<\/p>\n<p>For the <strong>Logged-in user<\/strong> method, when the user is authenticated, tracking is instead saved in the <strong>wp_usermeta<\/strong> table, or in the corresponding table with a custom prefix.<\/p>\n<p>In this case, the data is saved in the WordPress user\u2019s user meta, using a key linked to the countdown ID, in the format:<\/p>\n<p><code>tipcg_countdown_user_{countdown_id}<\/code><\/p>\n<p>For example:<\/p>\n<p><code>tipcg_countdown_user_countdown_7<\/code><\/p>\n<p>The saved value mainly contains the countdown start timestamp and the record creation date. This allows the Evergreen timer to remain associated with the logged-in user\u2019s WordPress account, regardless of browser, device, or IP address.<\/p>\n<p>If the <strong>Logged-in user<\/strong> method is used by a visitor who is not authenticated, the plugin uses cookie tracking as a fallback.<\/p>\n<h2>Are timer settings and tracking data the same thing?<\/h2>\n<p>No. Settings define the timer. Tracking remembers when a visitor or user started an Evergreen timer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why did the Evergreen timer restart from the beginning? The most common causes are: cookie deleted; browser changed; IP address changed; countdown ID changed; tracking method changed; countdown duplicated; tracking record expired or cleaned up. Can I change the countdown ID after publishing? Yes, but it is not recommended for active Evergreen timers. The countdown&hellip; <a class=\"more-link\" href=\"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/documentation-pro-version\/faq\/\">Continue reading <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10007,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1010","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/pages\/1010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/comments?post=1010"}],"version-history":[{"count":6,"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/pages\/1010\/revisions"}],"predecessor-version":[{"id":10141,"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/pages\/1010\/revisions\/10141"}],"up":[{"embeddable":true,"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/pages\/10007"}],"wp:attachment":[{"href":"https:\/\/demo.themeinprogress.eu\/tip-countdown-generator-pro\/wp-json\/wp\/v2\/media?parent=1010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}